National Account Manager, Walmart & Club

Title: National Account Manager, Walmart & Club

Classification: Exempt

Department: Retail

Reports to: GM, Retail

Direct Reports: N/A

Type: FT, Remote

Objective: The National Account Manager role will make an impact on our growing Retail business unit, with a focus on managing and growing the Walmart ecosystem and Club channel business. This role is responsible for building and maintaining strong customer relationships to drive profitable growth with an excellent customer experience.  The national account manager will fully leverage cross functional teams and capabilities to drive retail success. 

You are expected to work with little direct supervision, establish and evolve innovative strategies, make and advocate for fact/insights driven decisions and leverage your cross-functional partners.  

The National Account Manager is accountable for the strategy, performance and execution of our business within the Walmart ecosystem and the Club channel.

Responsibilities:

• Responsible for Sunday’s Walmart and Club revenue and trade budget 
• Developing, gaining alignment, and executing strategies for growing the Sunday business at Walmart and within the Club channel
• Creating and driving plans for consumption and market share growth of the Sunday portfolio
• Developing and maintaining strong customer relationships across multiple category buyers, successfully championing business ideas, recommendations, and points-of-view with the customer
• Creating data- driven, fact-based, brand specific presentations for regular account meetings and business line reviews in order to build the relationship
• Identifying and mobilizing opportunities across product assortment, planogram strategy, distribution and merchandising
• Owning and managing the operational day to day for Walmart and the Club channel, leveraging cross functional partners, and building process where needed to increase efficiency and execution of the business
• Tracking and actioning customer, category and competitive performance insights alongside key performance and productivity metrics to understand the business, identifying opportunities and/or addressing business challenges
• Delivering insights-based recommendations that drive Sunday growth while achieving velocity, inventory and profit goals
• Collaborating cross functionally to ensure the customer voice, expectations and joint plans are integrated into product innovation, marketing, planogram strategy, new product launch coordination and supply chain
• Collaborating cross functionally to ensure customers metrics are met and maintained across supply chain, compliance and content.
• Responsible for product assortment management internally and externally, ensuring compliance standards, pricing and item accuracy is upheld
• Responsible for developing and managing financial and demand forecasts to appropriately service the business, plan for promotional activity and deliver against retail inventory objectives
• Influence shopper marketing strategy and customer experience to create a unique, but brand aligned, experience in store
• Influence supply chain and replenishment strategy and execution in partnership with Supply Chain Associate Manager and Operations team
• Spearhead and contribute to key business unit projects 
• Stay abreast of and educate internal stakeholders on industry trends, category trends and customer strategy 

Functional Competencies:

• Account management experience (5+ years)
• Analytics and forecasting experience (2+ years)
• Demonstrated relationship-building and cross functional partnership ability
• Strong financial acumen
• Functional knowledge and experience working with marketing, supply chain and insights 
• Strong project management, analytical and oral/written presentation skills 
• Previous Walmart and Club channel experience: you use your knowledge of the retailer’s business to drive results

• Ability to adapt and thrive in an ambiguous environment
• Innovative mindset that creatively approaches opportunities and challenges 
• Ability to collaborate and work across diverse functions internally and externally 
• Strong analytical ability with experience using internal and external data sources
• Ability to prioritize and manage multiple projects at once 
• Organized while having a sense of urgency
• Strong critical thinking approach
• Ability to balance attention to detail with agile execution
• Ability to solve day-to-day business problems

Core Competencies:

• Communication / Collaboration
• Expertise
• Problem Solving & Evaluating Alternative
• Scope & Autonomy
• Feedback & Resilience
• Prioritization

As a company rooted in nature, we deeply understand the benefits of diversity. We work to build a culture that attracts a diverse mix of talented people to help us bring lawn care out of the dark ages. We are committed to building a diverse, vibrant team that brings determination and passion to our work everyday.